Your office cannot answer four lines at once, and your technicians should not be trying to. Talkify is an AI receptionist for Simpro: it answers your business phone in a real Kiwi voice on the first ring, recognises the person ringing even when they are a contact under a commercial account, works out whether it is a breakdown or a request for a price, and writes the whole thing into Simpro with the customer and the site already linked. It can schedule the visit against a technician and raise the quote too, if you want it to.
The Simpro connector is in early access. It is built and it is switched on per account, one business at a time, so we sit with you while it goes live on your build rather than leaving you to it. Put your name down and we will wire yours up and walk you through it.
Everything it does, without a lunch break, a sick day or a second thought about answering at 7pm on a Sunday.
Six things happen while your office is on the other line. They do none of them.
On the first ring, in a genuine New Zealand voice, using your business name and your greeting. No hold music, no menu, no "press one for". Five people can ring at once and all five get answered.
The number is matched against your Simpro customers and the contacts underneath them before the agent speaks. The facilities manager for a commercial account gets greeted by name, and the call is tied to the right company.
Breakdown or a price for a fitout. Whether the site is live. Which building, which floor, whose asset. Whether you cover it. The questions your best coordinator would ask, asked in the same order.
A lead with the customer and the site created and linked properly, carrying the name, the number and the fault in the customer's own words. Not a note for somebody to re-key at six in the evening.
Where you switch it on, the agent reads your board and offers only times a nominated technician is genuinely free, inside the hours you set, with travel time between jobs. It re-checks the slot in the second before it writes, so it cannot double-book anyone.
A text summary within seconds, and the full transcript and recording kept against the job. If it was urgent, the call is warm-transferred to whoever is on call, with the details already gathered.
Five separate switches, not one. Turn on the ones you want and leave the rest off, and the agent is only ever given the abilities you ticked. Change your mind at four in the afternoon and it takes effect on the next call.
The number is matched against your customers and their contacts before the agent opens its mouth, so a property manager ringing about one of thirty sites is recognised as themselves rather than as an unknown mobile.
The most common reason an existing customer rings back, and the one that pulls a coordinator off what they were doing. The agent reads the job and its next scheduled visit straight out of Simpro.
Customer, site and lead, created and linked the way Simpro insists on, with the fault in the customer's own words. It lands in your pipeline, not in an inbox.
The agent gets the scope in proper detail and raises it in your quoting pipeline, ready to price. It never gives a price itself and it never approves anything. Off until you turn it on.
Only inside the hours and days you set, only against the technicians you tick, only where the board is genuinely clear, with your travel time kept free either side. Off until you turn it on.
An ability you leave off is not switched off in the agent's head, it is not there at all. It cannot be talked into moving a scheduled visit, changing a job, or quoting a price, because none of those exist for it.
Simpro is a bigger, stricter system than most, and a connector that ignores that produces half-made records for somebody to tidy up. Three places where the detail matters.
On commercial work the account is the company and the person on the phone is a contact underneath it, with a mobile that is nowhere on the company record. A lookup that only checks customers greets your best client's facilities manager as a stranger. This one checks both, and ties the call back to the right account either way.
Simpro will not accept an enquiry floating in space: it wants a customer and a site, properly linked. So the agent is told to get the street address and the town before it finishes the call, and it builds all three. If a caller will not say where the work is, it saves them against the customer with a follow-up flagged for today rather than inventing an address and sending a van to it.
There is no unassigned slot in Simpro, so the agent will not pretend there is. You tick who it may schedule, it offers a time only when one of them is genuinely free, and the block goes on against that person. Tick nobody and it offers nothing and takes a message, which is the honest answer rather than a promise you cannot keep.
Fine. Everything the agent reads or writes is scoped to the company you choose, so a job never lands under the wrong entity. Press Test connection and it lists the companies on your build with their numbers so you can pick the right one before you switch anything on.
Ring our agent and put it through its paces. Ask it what things cost, try to catch it out, ask for something it will not know. Most people ring expecting a robot and hang up having had a conversation. No sign-up, no card, answering around the clock.
Everyone buys an answering service for the nights. That is not where the work goes missing.
In the call reports our trades customers have shared with us, the clear majority of answered calls arrive inside ordinary business hours. Crews are being dispatched, yesterday's jobs are being chased and every customer who thought about their problem overnight rings at once. One electrical contractor takes its heaviest volume at 9am. One person on a desk cannot absorb that, and the overflow used to be a busy tone.
A building manager with water coming through a ceiling rings three contractors, not one, and books whoever picks up. That is a four-figure job decided by who answered, not by who was better. Work out what yours are worth on the missed call calculator.
The same agent, the same knowledge of your business, pointed in the other direction. Every one of these is live today and runs alongside your Simpro jobs.
Appointment reminders so someone is on site when your van turns up. Win-back calls to customers you have not seen in a year. Review requests the day after the job. You load the list, it makes the calls.
Connected to your Xero, the agent rings the invoices that have gone past due, in your name and your wording, and writes the outcome and any promise to pay onto the invoice. No commission, no collection agency.
The same brain in a chat widget on your site, in text or voice, from $49 a month. It knows the same prices and the same availability as the one on the phone.
Phone surveys that ring your customer list, ask what you want to know and report the answers back, without anyone on your team sitting on hold.
Storm week, callouts everywhere, forty calls in an hour. Call centre plans answer five, ten or fifteen at the same moment, with no queue and no hold music.
The Personal Assistant answers one person's own line rather than the business number, screens the rubbish and texts you what mattered. From $89 a month.
Nine of the questions we hear most. If yours isn't here, ring our live demo agent on 03 242 1183, it'll either answer or queue a callback from a human.
The same agent, the same phone side, writing into Fergus rather than Simpro.
Fault triage, callbacks and the nine in the morning rush absorbed without a receptionist.
What Talkify connects to today, and what your agent can do once it is connected.